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The casino had been asked to provide further information regarding these bets, but they had not responded. The player was asked to obtain the full history from the casino so that the situation could be further investigated. The player from Ecuador had reported that his internetowego casino account had been blocked without explanation after he had attempted owo withdraw his winnings. He had claimed that the casino had confiscated his funds amounting owo $77,150 ARS, alleging violation of terms and conditions. Despite our efforts to mediate, the casino had not initially responded owo the complaint.
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However, the issue had subsequently been resolved owo the player’s satisfaction. He reached out owo support but received istotnie assistance and państwa frustrated with the situation. The complaint państwa resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our system and appreciated the player’s cooperation.
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